How
to use a
Credit Card through PayPal |
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Q: |
What
credit cards does PayPal accept? |
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A: |
PayPal
accepts VISA, MasterCard, BANK, American Express and Discover credit
cards. Please use the
PayPal method when making a purchase using the BANK card. |
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Q: |
I
don't have a PayPal account, how do I pay with a credit card through PayPal? |
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A: |
You do
not need a PayPal account to order through PayPal. Simply add your
item to the shopping cart then select Check Out
with PayPal,
next select the button Pay with Debit or Credit Card, and
enter your credit card information. |
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Q: |
How
do I place an order by mail? |
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A: |
We
no longer accept orders by mail. Sorry! |
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Bandana
Questions and Answers |
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Q: |
How do I determine the size bandana I need? |
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A: |
The Small "miniature"
bandana fits up to 6" tied or
up to 12" with
velcro, the inner circumference is 13" allowing an extra inch for comfort.
Please note: this bandana is very tiny.
The Medium Short bandana
fits up to 9" tied or up to 17" with velcro.
The Medium Regular bandana fits up to 14" tied.
The Medium Long bandana fits
up to 17" tied.
The Large bandana fits
up to 21" tied.
The X-Large bandana fits up
to 27" tied.
The medium short/regular/long bandanas all have the same size "V" shape,
perfect bandana for dogs with short legs.
When measuring your pets neck, be sure the measurement will easily slip
over their head for proper fit. If you are not sure which size to order,
select the next size up. If you have a large dog that is not full grown,
you can order a size large for them to grow into. When you tie the bandana
don't pull it as tight. You can adjust the size by tugging on the bandana
after it has been tied. |
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Q: |
What
makes your dog
bandanas different from other bandanas on the Internet? |
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A: |
These reversible
dog bandanas are made with high quality 100% cotton in specialty fabrics.
They are sewn twice, once on the inside and have a top stitch on the
outside. These bandanas hold their shape washing after washing and
will last for years. Our bandanas actually fit your dog, unlike many
dog bandanas available on the Internet. |
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Q: |
I need
a bandana shipped right away. Is that possible? |
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A: |
Yes, please
check our inventory page
for availability for bandanas shown on our home page. Inventory for
other bandanas
in stock are shown below each style on our other bandanas we offer.
Any bandanas that are not in stock will be shipped within three
business
days. |
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Q: |
Where should
I measure my pet? |
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A: |
Tie
style bandanas - Use a tape measure around the lower part of
your pet's neck. Be sure you
can easily slip the tape measure over your pet's head. Enter the measurement
in inches on the order page for the bandana selected. We will add the
additional length for the tie.
Velcro Bandanas - Enter your pet's necksize and we will add 1" to
2" depending
on the size you order. We only offer velcro on our small and medium short
bandanas. |
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Q: |
How
do I tie the bandana to make it look like a bow? |
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A: |
We use
a sailor's knot to tie our bandanas but you can just tie it in a knot
if you want. Click how
to tie for
instructions. |
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Q: |
Can
I get a different color backing on a bandana? |
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A: |
Yes, if
the is fabric available and it has a solid color backing (click the
fabric swatch on the home page to see the reverse fabric used). Please
check the inventory link for fabric availability. Should you want a
different color, please type in the color you want in the customer
comments area of the checkout section. |
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Q: |
I
want a bandana made in a particular fabric that is not offered on
your web site. Will you make one for me? |
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A: |
Yes, select
the bandana link and select the size & quantity desired. When you
get to the checkout section enter the desired fabric in the customer
comments section. |
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Jewelry
Questions and Answers |
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Q: |
I
want to order a dog necklace. Where should I measure my dog's neck? |
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A: |
Refer
to the Pet Jewelry page
and measure your dog's neck like the picture shown to the left. These
necklaces have a magnetic clasp so you don't need the measurement to
slip over their head. Be sure the measurement provided will not interfere
when your pet eats or drinks. Take one of your necklaces and tape it
to fit your pets neck measurement, if your pet can get it in their
mouth, the measurement it too big. |
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Dog
Pins, Pendants, Ornaments
Questions and Answers |
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Q: |
Do
you make this dog jewelry? |
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A: |
No,
the pins, pendants and ornaments are made when you place your order.
Please allow 10 - 14 days for the production of your order
PLUS shipping time to receive your order. Not all breeds show
the different options available in the square pins and ornaments.
To
get an idea
of how the pin or ornament would look browse though some of the other
breeds that show some of the options available. The head pin shows
the head only. The full size pendant has a hidden ceramic loop. The
dog ornaments have the same size dog as the pin.
Please note: If your dog is a solid color there is no additional charge
for custom painting. Custom painting only applies to matching the markings
of your dog. If the color you want isn't listed, you can
specify the color in the notes section when you check out or attach
a photo to show the color. You can also specify the color by browsing
the other breeds we offer and put in the comments section - paint color
of photo on "X-breed", please specify the color as some pages show
different colors. |
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Question
and Answers that apply to all items |
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Q: |
Do
you ship international? |
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A: |
Yes.
There is a flat fee of $10.00 for international shipping for orders
up to $500.00 worth of products. You would need to place an additional
order for orders above $500.00.
We cannot guarantee when you will receive your package, as some countries will
hold packages in customs before they are delivered.
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Q: |
I
want to send my order as a gift. Is that possible? |
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A: |
Yes.
Be sure to fill out the "ship to" information when placing
your order. Do not check the box for same as billing, then click next to
enter the ship to information. |
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Q: |
When
will my order be shipped? |
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A: |
Orders
will be filled when we receive your payment. If we have the item in
stock, we will ship it the following day. If the item is not in
stock,
please allow 1 week to receive your order.
Please allow 5 days to receive our dog necklaces and semi-precious
designer jewelry.
For our dog pins, pendants and ornaments - please allow 3 weeks to receive
your package (exception: gemstone necklace for dog pendants, please allow
5 weeks for delivery). |
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Q: |
What
is your return policy? |
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A: |
All
items are returnable providing they are in the same condition as
when you received them. Should you need a different size please specify
which size and include a check for the price difference. If the item
is less than what you are returning, we will send you a check for
the
difference along with your shipment. In the event you just want your
money back instead of an exchange we will refund your money.
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