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Atlanta PAW

Frequently Asked Questions

How to use a Credit Card through PayPal
  Q: What credit cards does PayPal accept?
  A: PayPal accepts VISA, MasterCard, BANK, American Express and Discover credit cards. Please use the PayPal method when making a purchase using the BANK card.
 
  Q:  I don't have a PayPal account, how do I pay with a credit card through PayPal?
  A: You do not need a PayPal account to order through PayPal. Simply add your item to the shopping cart then select Check Out with PayPal, next select the button Pay with Debit or Credit Card, and enter your credit card information.
 
  Q: How do I place an order by mail?
  A: We no longer accept orders by mail. Sorry!
 
Bandana Questions and Answers
  Q: How do I determine the size bandana I need?
  A: The Small "miniature" bandana fits up to 6" tied or up to 12" with velcro, the inner circumference is 13" allowing an extra inch for comfort. Please note: this bandana is very tiny.
The Medium Short bandana fits up to 9" tied or up to 17" with velcro.
The Medium Regular bandana fits up to 14" tied.
The Medium Long bandana fits up to 17" tied.
The Large bandana fits up to 21" tied.
The X-Large bandana fits up to 27" tied.
The medium short/regular/long bandanas all have the same size "V" shape, perfect bandana for dogs with short legs.
When measuring your pets neck, be sure the measurement will easily slip over their head for proper fit. If you are not sure which size to order, select the next size up. If you have a large dog that is not full grown, you can order a size large for them to grow into. When you tie the bandana don't pull it as tight. You can adjust the size by tugging on the bandana after it has been tied.
     
  Q: What makes your dog bandanas different from other bandanas on the Internet?
  A: These reversible dog bandanas are made with high quality 100% cotton in specialty fabrics. They are sewn twice, once on the inside and have a top stitch on the outside. These bandanas hold their shape washing after washing and will last for years. Our bandanas actually fit your dog, unlike many dog bandanas available on the Internet.
     
  Q: I need a bandana shipped right away. Is that possible?
  A: Yes, please check our inventory page for availability for bandanas shown on our home page. Inventory for other bandanas in stock are shown below each style on our other bandanas we offer. Any bandanas that are not in stock will be shipped within three business days.
     
  Q: Where should I measure my pet?
  A: Tie style bandanas - Use a tape measure around the lower part of your pet's neck. Be sure you can easily slip the tape measure over your pet's head. Enter the measurement in inches on the order page for the bandana selected. We will add the additional length for the tie.
Velcro Bandanas - Enter your pet's necksize and we will add 1" to 2" depending on the size you order. We only offer velcro on our small and medium short bandanas.
     
  Q: How do I tie the bandana to make it look like a bow?
  A: We use a sailor's knot to tie our bandanas but you can just tie it in a knot if you want. Click how to tie for instructions.
     
  Q: Can I get a different color backing on a bandana?
  A: Yes, if the is fabric available and it has a solid color backing (click the fabric swatch on the home page to see the reverse fabric used). Please check the inventory link for fabric availability. Should you want a different color, please type in the color you want in the customer comments area of the checkout section.
     
  Q: I want a bandana made in a particular fabric that is not offered on your web site. Will you make one for me?
  A: Yes, select the bandana link and select the size & quantity desired. When you get to the checkout section enter the desired fabric in the customer comments section.
     
Jewelry Questions and Answers
  Q: I want to order a dog necklace. Where should I measure my dog's neck?
  A: Refer to the Pet Jewelry page and measure your dog's neck like the picture shown to the left. These necklaces have a magnetic clasp so you don't need the measurement to slip over their head. Be sure the measurement provided will not interfere when your pet eats or drinks. Take one of your necklaces and tape it to fit your pets neck measurement, if your pet can get it in their mouth, the measurement it too big.
     
Dog Pins, Pendants, Ornaments Questions and Answers
  Q: Do you make this dog jewelry?
  A:

No, the pins, pendants and ornaments are made when you place your order. Please allow 10 - 14 days for the production of your order PLUS shipping time to receive your order. Not all breeds show the different options available in the square pins and ornaments. To get an idea of how the pin or ornament would look browse though some of the other breeds that show some of the options available. The head pin shows the head only. The full size pendant has a hidden ceramic loop. The dog ornaments have the same size dog as the pin.
Please note: If your dog is a solid color there is no additional charge for custom painting. Custom painting only applies to matching the markings of your dog. If the color you want isn't listed, you can specify the color in the notes section when you check out or attach a photo to show the color. You can also specify the color by browsing the other breeds we offer and put in the comments section - paint color of photo on "X-breed", please specify the color as some pages show different colors.

     
Question and Answers that apply to all items
  Q: Do you ship international?
  A:

Yes. There is a flat fee of $10.00 for international shipping for orders up to $500.00 worth of products. You would need to place an additional order for orders above $500.00.


We cannot guarantee when you will receive your package, as some countries will hold packages in customs before they are delivered.

 
  Q: I want to send my order as a gift. Is that possible?
  A: Yes. Be sure to fill out the "ship to" information when placing your order. Do not check the box for same as billing, then click next to enter the ship to information.
     
  Q: When will my order be shipped?
  A: Orders will be filled when we receive your payment. If we have the item in stock, we will ship it the following day. If the item is not in stock, please allow 1 week to receive your order.
Please allow 5 days to receive our dog necklaces and semi-precious designer jewelry.
For our dog pins, pendants and ornaments - please allow 3 weeks to receive your package (exception: gemstone necklace for dog pendants, please allow 5 weeks for delivery).
     
  Q: What is your return policy?
  A:

All items are returnable providing they are in the same condition as when you received them. Should you need a different size please specify which size and include a check for the price difference. If the item is less than what you are returning, we will send you a check for the difference along with your shipment. In the event you just want your money back instead of an exchange we will refund your money.

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Atlanta PAW
2467 Old Peachtree Road, Duluth, Georgia USA 30097
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